Weekly Help Desk Notes 04-29-20

Alert Weekly Help Desk Notes April 29, 2020

What to do During Downtime

Some of you have asked for suggestions on how to keep your employees productive since you may be experiencing some downtime while observing social distancing guidelines.We think this is an excellent opportunity for you to work on the business, instead of in the business. If you have any suggestions or would like to share what you’ve been doing, let us know at howdy@alertms.com.

This week’s suggestions focus on the back office.

Sales Tax Entities

You are all in 50 different states, Canada, and the Caribbean. Some of you have really easy sales tax filings, and some are more…nuanced. One method that might make things a little more simple for those of you in the US is an Alert module called Sales Tax Entities. An illustration will be helpful!

Let’s say that Colorado Springs has a sales tax rate of 8.25%. Of this 8.25%, 3.12% goes to the City, 2.9% goes to the State, 1.23% goes to the County, and 1% goes to PPRTA. (Pikes Peak Rural Transportation Authority if you’re curious.) In some states, that’s really easy to file because you just tell the state how much your sales were and they divvy up the money for you. In other states, you have to split it up yourselves. (Texas, I’m looking at you.) Alert can do all that work for you so you just have to run a report at the end of the filing period!

In Codes & Setup, navigate to the Tax Codes section and put in the whole tax rate. Then in the Tax Entity section, everything is broken out. While it does take a while to enter and associate all of the entities, you’ll save countless hours when it’s time to report.

If this sounds like it will make your life easier, let us know at support@alertms.com and we’ll discuss it with you!

Finance Charges

Are you thinking of stopping finance charges for a while? And need to remember how to turn them back on again later? Let’s do a quick refresher on Finance Charges.

The toggle for Finance Charges is in Codes & Setup > System Codes > Application Configuration > Misc tab. If the box is checked, finance charges WILL appear on your statements, but they will not post to your customers’ account until they are paid and you put the finance charge on the account.

If the box is unchecked, you will have to manually run finance charges and post them to accounts. So to not charge finance charges, leave the box UNCHECKED and just don’t run/post finance charges.

Posting Finance Charges

To post finance charges to customers accounts, simply leave this box unchecked and go to the Customer screen > A/R Financial > Assess Finance Charges. You’ll be asked for your operator ID and the date after which to assess finance charges. The system defaults to 30 days ago.

Then click the Calculate button and the system will calculate the finance charges for you. You’re able to review them and delete any that you don’t want to post. You can also run a report for easy viewing. When you’re ready, simply click the post button and all the finance charges will be posted to the customer accounts.

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