Weekly Help Desk Notes 12-04-19

Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!

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Counter Enhancements

Did you know that in 2018, users just like you voted in this
enhancement at our User Conference? You can save a ticket and continue to
edit it instead of saving it and re- entering the ticket.

Additionally, we’ve added the ability to view ticket details from the Sales Commitment Screen of our rental business software.
This was also voted in by users in 2018!

 

Download a printable copy of these tips HERE!

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December Support Survey

 December Support Surveys are here!
Please let us know how we’re doing by completing this
three-question survey! We’re working on a new way for you to
leave us feedback directly in your support emails,
so stay tuned for more information.

Remember: You’ll be entered to win a $50 gift card for completing your survey!
Congratulations to last month’s winner: Anne at Canton Chair Rental.
Thanks for your feedback, Anne!

Complete the December Support Survey Here.

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Winter Holiday Office Closures

The Alert offices will be closed Wednesday December 25
and Wednesday January 1st in observance of Christmas and New Year.
Happy Holidays!

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