Why Alert?

We believe in doing business with people, not companies. This belief drives everything we do at Alert. From our interactions with clients at the Help Desk, to collaboration on new features, we strive to be your technology partner – not just a vendor.

One size does not fit all

At Alert, we understand that not all rental businesses are the same so not every business needs the same solution. We bring creativity, honesty, and respect into each one of our projects. We honor your time-tested processes, make suggestions borne of decades of experience, and help you become more profitable through innovative technology.

Software doesn’t solve problems. People do.

Client support in under two minutes

In the time it takes to brush your teeth, your helpful Support Technician will be ready to tackle the toughest questions. Just calling to catch up about their kids? We get those calls, too.

100+ user-driven improvements implemented every year

Shouldn’t software made for you be designed by you? We believe great software is never finished — especially when our clients’ needs are constantly changing.

A user conference that fosters community

Alert hosts the longest running, first of its kind, user conference in the industry. The annual Alert User Group Summit empowers Alert users to impact software development, network with peers, and learn industry best practices.

Alert by the numbers

As the old saying goes, what gets measured gets done. As a 100% woman-owned business, we’re 100% focused on yours. While these numbers don’t show the whole picture, we’re confident that once you work with us you’ll see how we measure up.

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Client Focused

62.5% of Alert’s staff is Client Care, and 20% is Programming. That means that 82.5% of our employees are working for YOU.

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Customer Satisfaction

How do we know that our clients are happy campers? We ask them. Each month they rate us 97% in customer satisfaction, the highest in the industry.

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Rental Focused

All of our energy is focused on one industry: rental. And all of Alert’s Support and Development teams are based in North America. 

They represent what we represent. So the fact that they are nimble, they can move on a dime. They listen, they pay attention to what we need. You have good inner relationships or interpersonal relationships with them. That's the best part about it. So, they're not too big that they can't move quickly. They can custom code stuff for us. If you need something specific for your specific store, they're not too big where you get lost in the quagmire. They pay good attention to us.

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